Terms of Trade
Effective as at February 2017
ONLINE ORDERING ADDITIONAL TERMS OF TRADE – MY RENER
Our online ordering service provides the convenience of ordering 24-7… anytime, anywhere! Upon account approval, you will be sent your username and password. Please ensure you read and agree to the terms of trade specific to online orders.
Note that our site uses the latest in website technology and requires an up to date operating system. For best results, please use Google Chrome or FireFox. Rener Health Products do not take any responsibility for an inability to access our website at any time.
**IMPORTANT NOTE** When ordering a product on a +1 special, you MUST enter the +1 quantity for the discount to apply (ie: if ordering a 4+1 special, please add quantities of 5 into your cart). Please ensure all discounts have applied at checkout. If you have any queries, please do not hesitate to contact us to discuss prior to issuing your order.
Online orders are processed under the following conditions:
Returns Policy: All orders sent will be deemed as accepted and in accordance with your order unless we are notified within 5 working days of the date of invoice. We reserve the right to refuse goods returned which are damaged, soiled, contaminated, expired or not in the condition originally supplied. We are under no obligation to accept cancellations, amendments or return of goods to an order which has been supplied correctly to you as per your order. We reserve the right to respond to specific circumstances at our discretion. **Please note that if you choose to purchase short-dated items they cannot be returned for credit unless they are deemed faulty by Rener Health products**
Specials: Products being promoted on special are found in the ‘Specials’ Tab, or on each product on special. Please note that these specials are available only while promotional stocks last. Monthly specials are also communicated to all customers via email – if you are not receiving these emails please let us know so we can place you on the email list. It is the customer’s responsibility to ensure they have ordered correctly. Rener Health Products will not be held liable for missing products or discounts where the customer has not ordered See Important Note in the adjacent column.
Price Changes: All prices are subject to change without notice and our website is updated live. Price changes are also published in our monthly newsletter.
Refrigerated Lines: Refrigerated items will be dispatched as ordered, however we do not accept any liability for products being delivered warm/hot due to weather – these items may be ordered at your own risk, as we are currently unable to provide refrigerated logistics. Refrigerated items are packed with cold packs, however, eskies are available for purchase online. Most refrigerated products have been manufactured so the quality of the product is unaffected if it is out of refrigeration for periods not exceeding 7 days in temperatures of 35˚C or below to allow time for delivery. We do not recommend ordering items such as chocolates and oils in hot weather, however you may do so at your own risk. To safeguard the quality of refrigerated lines please note that refrigerated product will not be dispatched on Fridays. Please also note that we cannot be responsible for hot weather, delays in delivery or non-attendance when a delivery has been attempted. Whilst every attempt is made to ensure adequate packaging and delivery, we do not accept liability for product delivered warm/hot –items are purchased at your own risk. Alternatively, you may like to come and collect your order from our warehouse; please see ‘Collections’ above. The following disclaimer is alerted on each refrigerated product online:
DISCLAIMER - REFRIGERATED ITEMS: Please be aware this is a refrigerated item that will be packed with an icepack. If you would like your refrigerated items to also be packed in a styrofoam esky, please add an esky to your cart (Code: ESKY) for $8.80 inc GST. Unfortunately, as we use third party non-refrigerated couriers and our weather can be somewhat unpredictable, we cannot approve of any credits or returns associated with orders arriving warm/hot, even when an esky has been purchased. As per our usual Terms and Conditions of Trade, refrigerated items are purchased at your own risk. Thank you for your understanding.
Trade Conditions: All regular Rener Health Products terms and conditions apply (as above).
To view our standard Terms of Trade, please click here.