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Terms & Conditions

Terms of Trade

Effective as at February 2017



Our online ordering service provides the convenience of ordering 24-7… anytime, anywhere! Upon account approval, you will be sent your username and password. Please ensure you read and agree to the terms of trade specific to online orders.

Note that our site uses the latest in website technology and requires an up to date operating system. For best results, please use Google Chrome or FireFox. Rener Health Products do not take any responsibility for an inability to access our website at any time.

**IMPORTANT NOTE** When ordering a product on a +1 special, you MUST enter the +1 quantity for the discount to apply (ie: if ordering a 4+1 special, please add quantities of 5 into your cart). Please ensure all discounts have applied at checkout. If you have any queries, please do not hesitate to contact us to discuss prior to issuing your order.

Online orders are processed under the following conditions:


  1. Minimum Orders: We are more than happy to process an order of any value for you, however freight charges apply to online orders of less than $165 inc. GST for all states nationwide, except remote north (Broome, Nickol & Kununurra, WA minimum order $440 inc. GST). There are no freight charges should you elect to collect your order from the warehouse during our opening hours (‘collection’ option at checkout)
  2. Freight Charges: Orders under the prescribed freight minimums will incurthe following charges: WA Metro postcodes $9.00 ex. GST, WA Country $14.36 ex. GST, all PO Boxes and interstate $20 ex. GST and remote north $50 ex. GST
  3. Collections: Our Warehouse is open for you to collect your order as per our opening hours above. Please give us at least 2 hours’ notice to have your order prepared. Final orders for collection need to be placed by 2.00pm
  4. Delivery Information: Please ensure all address and delivery details are clear and concise. All WA orders received by 10.30am should be delivered within a 24-48 hour period (except in extenuating circumstances or remote north locations).If your delivery address is unattended at the time of delivery, our couriers/Australia Post will place a card in your letterbox with instructions to follow for the collection of your parcel. It is your responsibility to be in attendance upon attempted delivery as we are unable to re-route deliveries once they have left our warehouse. Please note if you request your parcel to be left ‘without signature’, you accept full responsibility and risk for the parcel once the parcel has been delivered.
  5. Order Changes/Cancellations: Please note that once you have placed and confirmed your order online, we cannot amend/make any changes to your order, online or otherwise. Please choose your products carefully. If you have a product enquiry, please contact us prior to ordering. Rener Health Products reserve the right to charge a $20 inc. GST cancellation fee for any order that is cancelled after it has been processed in our system. This charge covers restocking and handling costs.
  6. Backorder Management: Should any item be out of stock at the time of your online order, you may add the item/s to ‘Backorder’ to backorder the item. You will receive an automatic notification when the item/s are back in stock, at which point you may login and order as usual. As per our usual Terms and Conditions of Trade, you are not obliged to purchase your backorders. Simply remove them from your backorder list if you no longer wish to purchase/backorder the item/s. You may still backorder specials, however if stock does not arrive within the same promotional month, we cannot offer the special.**Note that online backorders are not seen nor processed by our Customer Service Staff – they are fully managed by you, the customer, as you log into online ordering. All items back in stock from ‘My Backorder’s are subject to usual online ordering order minimums and freight charges and cannot be transferred to in-house orders**


  7. Returns Policy: All orders sent will be deemed as accepted and in accordance with your order unless we are notified within 5 working days of the date of invoice. We reserve the right to refuse goods returned which are damaged, soiled, contaminated, expired or not in the condition originally supplied.  We are under no obligation to accept cancellations, amendments or return of goods to an order which has been supplied correctly to you as per your order.  We reserve the right to respond to specific circumstances at our discretion. **Please note that if you choose to purchase short-dated items they cannot be returned for credit unless they are deemed faulty by Rener Health products**

  8. Specials: Products being promoted on special are found in the ‘Specials’ Tab, or on each product on special. Please note that these specials are available only while promotional stocks last. Monthly specials are also communicated to all customers via email – if you are not receiving these emails please let us know so we can place you on the email list. It is the customer’s responsibility to ensure they have ordered correctly. Rener Health Products will not be held liable for missing products or discounts where the customer has not ordered See Important Note in the adjacent column.

  9. Price Changes: All prices are subject to change without notice and our website is updated live. Price changes are also published in our monthly newsletter.

  10. Refrigerated Lines: Refrigerated items will be dispatched as ordered, however we do not accept any liability for products being delivered warm/hot due to weather – these items may be ordered at your own risk, as we are currently unable to provide refrigerated logistics. Refrigerated items are packed with cold packs, however, eskies are available for purchase online. Most refrigerated products have been manufactured so the quality of the product is unaffected if it is out of refrigeration for periods not exceeding 7 days in temperatures of 35˚C or below to allow time for delivery. We do not recommend ordering items such as chocolates and oils in hot weather, however you may do so at your own risk. To safeguard the quality of refrigerated lines please note that refrigerated product will not be dispatched on Fridays. Please also note that we cannot be responsible for hot weather, delays in delivery or non-attendance when a delivery has been attempted. Whilst every attempt is made to ensure adequate packaging and delivery, we do not accept liability for product delivered warm/hot –items are purchased at your own risk. Alternatively, you may like to come and collect your order from our warehouse; please see ‘Collections’ above. The following disclaimer is alerted on each refrigerated product online:

  11. DISCLAIMER - REFRIGERATED ITEMS: Please be aware this is a refrigerated item that will be packed with an icepack. If you would like your refrigerated items to also be packed in a styrofoam esky, please add an esky to your cart (Code: ESKY) for $8.80 inc GST. Unfortunately, as we use third party non-refrigerated couriers and our weather can be somewhat unpredictable, we cannot approve of any credits or returns associated with orders arriving warm/hot, even when an esky has been purchased. As per our usual Terms and Conditions of Trade, refrigerated items are purchased at your own risk. Thank you for your understanding.

  12. Trade Conditions: All regular Rener Health Products terms and conditions apply (as above).

To view our standard Terms of Trade, please click here.