Minimum Orders for Free Delivery, Freight Charges and Timing
kindly note that bulk item orders may incur additional freight charges, however we will contact you to confirm if this is the case.
**Please note that PO Boxes, RMB’s, Locked Bags, Parcel Lockers, Parcel Collect and Express Post orders will be dispatched via Australia Post. Delivery times via Australia Post are variable and in accordance with Australia Post – if you have not received your order within a reasonable timeframe, please do not hesitate to contact us or raise a claim with Australia Post directly**
International orders are required to be placed online on MyRener. We are unable to accept any international returns in exchange for credits or refunds under any circumstances. No refunds will be provided if your parcel is lost or damaged in transit, undergoes quarantine or product removal by customs, or goes missing once delivered. Please note that we are not permitted to send any product containing alcohol (ie: herbal extracts/homeopathic preparations) internationally.
International orders are made at your own risk. Please check the customs regulations in your country. The payment of customs duties and taxes are to be paid by the receiver. Refusal of payment may result in the parcel being sent back to us. We are unable to accept returns in exchange for credits or refunds under any circumstances.
Deliveries and Authority to Leave (ATL)
Please be aware that orders sent with ‘special delivery details’ are difficult to adhere to – please keep delivery instructions short and concise. If your delivery address is unattended at the time of delivery, a card will be placed in your letterbox with instructions to follow for the collection of your parcel. Should the courier not hear from you within a reasonable timeframe, your order will be returned back to Rener Health Products. In these cases, we will make every effort to contact you, however failing two attempts, your order will be returned to stock and the above returns policy charges will be applied to your account. Please note if you have given authority to leave (ATL), you accept full responsibility and risk for the parcel once the parcel has been delivered accordingly. Kindly note the same policy applies for all drop ship and patient online orders.
Our Warehouse Reception area is open for you to collect your order till 4.00pm daily.
Orders submitted by 3pm on weekdays will be available for collection the next business day during regular opening hours. Orders submitted after 3pm on weekdays will be available for collection in two business days during regular opening hours.
**Orders placed on Fridays after 3pm or anytime over the weekend will be available for collection on Tuesday (or the next business day) during regular opening hours**.